I was going through some financial statements recently when I saw a charge from Netflix MOVIES for $7.99 a month. I’ve never signed up for Netflix, so I wondered what was up. It turns out it had been happening for a few months. So I called the phone number associated with the charge (assuming it was the Netflix number), and connected to an audio recording of a diet commercial. After 24 seconds, the phone automatically hung up. I did this five times, and the same thing happened, again and again.
Eventually, I realized this isn’t working, and called the credit card company directly, who told me it was some scam they had seen before calling itself Netflix MOVIES (but not the Netflix you and I are familiar with), and they fixed the charges.
In the end, the number I was calling was not a customer service number associated with a video rental facility, but rather the phone number of the scam operation. And it got me thinking about problems, and how we find people to help us solve them.
Every time we have a problem we can’t solve on our own, the key to the solution is in figuring out who else in the world might be realistically invested in helping you. Whether for financial motives, emotional reasons, or otherwise, that is the person who can help you. It is your job to figure out how to enlist them.
If we have a faulty credit card charge from a scam company, the scam company has no interest in reversing it, or even picking up the phone. In contrast, the credit card company, who doesn’t want to lose my business, does want to help. When we book a flight for the wrong day and need to call the airline to change it, the airline (might) have an interest in helping you. If you fly a lot, say, and they are worried about losing your business. If you need to clean the front windows on your house, and you live alone, the only other person who might be invested in the problem is someone you can pay to fix it. The window cleaning company with less business might care more than the one who can’t keep track of their orders. Maybe. Or maybe not.
When we have a problem, and we need help, it’s an act of meditation, and an act of balance. Meditating on who else cares about our problem, and balancing out what can motivate him or her to help us. Because if we don’t, we’ll hit a brick wall of our own making.
Do you have a problem? Does someone else care? How can you get them to help you?